Monitoring Reviews on the App Store

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Customers who download your app can rate your app on the App Store. Ratings are for the App Store territory where the app was originally purchased. Each rating is based on a scale of 1 to 5 stars and customers can choose to add a written review for iOS and Mac apps. Customers can only leave ratings for tvOS apps.

Customers can edit their ratings and reviews, and the most recent one will display on your App Store product page. If a customer submits a new rating or review for your app, the existing one will be replaced. When you update your app, all ratings and reviews for the previous version of your app will automatically move from the Current Version pane to the All Versions pane in the Reviews tab of your product page.

Customer ratings and reviews are available in iTunes Connect for you to view and reply to. All iTunes Connect users who have access to an app in My Apps can see ratings and reviews in iTunes Connect, but only users with the Legal, Admin, App Manager, or Marketer role may reply to and edit responses to customer reviews on your App Store product page. You can reply to feedback on current and previous versions of your app.

When you reply to a customer review, the customer will be notified of your response and will have the option to update their review. All users with the Legal, Admin, App Manager, or Marketer role that have access to the app will receive a notification if a customer that you responded to changes their review. Your response will remain publicly visible regardless of edits made by the customer to their own review, unless you choose to edit or delete your response in iTunes Connect. You can edit your response at any time and only one response per review will display on your App Store product page.

Email notifications can be managed in Users and Roles on iTunes Connect.

All ratings, reviews, and responses are publicly viewable ...

Monitoring Reviews on the App Store

对应【中文版】请点击此处查看

Customers who download your app can rate your app on the App Store. Ratings are for the App Store territory where the app was originally purchased. Each rating is based on a scale of 1 to 5 stars and customers can choose to add a written review for iOS and Mac apps. Customers can only leave ratings for tvOS apps.

Customers can edit their ratings and reviews, and the most recent one will display on your App Store product page. If a customer submits a new rating or review for your app, the existing one will be replaced. When you update your app, all ratings and reviews for the previous version of your app will automatically move from the Current Version pane to the All Versions pane in the Reviews tab of your product page.

Customer ratings and reviews are available in iTunes Connect for you to view and reply to. All iTunes Connect users who have access to an app in My Apps can see ratings and reviews in iTunes Connect, but only users with the Legal, Admin, App Manager, or Marketer role may reply to and edit responses to customer reviews on your App Store product page. You can reply to feedback on current and previous versions of your app.

When you reply to a customer review, the customer will be notified of your response and will have the option to update their review. All users with the Legal, Admin, App Manager, or Marketer role that have access to the app will receive a notification if a customer that you responded to changes their review. Your response will remain publicly visible regardless of edits made by the customer to their own review, unless you choose to edit or delete your response in iTunes Connect. You can edit your response at any time and only one response per review will display on your App Store product page.

Email notifications can be managed in Users and Roles on iTunes Connect.

All ratings, reviews, and responses are publicly viewable ...